Senior Customer Support Representative

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Requirements:

• 3+ years of applicable Senior Customer Support experience in a technical or SaaS environment.
• Experience managing complex customer requests in a fast-paced setting.
• Proficiency with Postman and SoapUI for technical support tasks.
• Strong analytical skills for problem-solving.
• Excellent verbal and written communication skills.
• Experience with HubSpot, Salesforce, and Jira is a plus.

Responsibilities:

• Resolve complex inbound customer support and technical questions, requests, and issues.
• Deliver expert knowledge and technical consulting via phone, email, chat, and webinar.
• Take ownership of customer requests to enhance customer satisfaction.
• Manage customer escalations, ensuring appropriate follow-through and communication.
• Maintain accurate records of customer interactions and actions.