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Engagement Manager

Posted 15 days agoViewed

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💎 Seniority level: Manager, 5+ years

📍 Location: Canada

💸 Salary: 100000.0 - 120000.0 CAD per year

🔍 Industry: Professional services and consulting

🏢 Company: Crossfuze👥 251-500Information ServicesConsultingIT ManagementConsumer SoftwareInformation TechnologyEnterprise SoftwareSoftware

🗣️ Languages: English

⏳ Experience: 5+ years

🪄 Skills: Project ManagementAgile

Requirements:
  • A bachelor’s degree or equivalent experience.
  • 5+ years’ experience in a professional services organization and consulting experience.
  • Experience working on ServiceNow projects required.
  • Project Management Professional (PMP) or similar certification is preferred.
  • Agile Scrum experience and Scrum Master certification is preferred.
  • Effective communication skills and strong interpersonal skills.
  • Experience managing several concurrent external client projects desired.
  • ITIL V3 or V4 Foundations Certification is preferred.
Responsibilities:
  • The Engagement Manager (EM) oversees scope, schedule, and budget to meet the defined solution for clients.
  • Collaborate with the client’s project team to ensure governance and support.
  • Responsible for assembling and leading project resources, ensuring task understanding, tracking progress, and managing changes.
  • Act as the single point of contact for client engagements and lead the project team throughout the delivery process.
  • Manage all facets of projects, including risks, issues, changes, and resourcing.
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