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Engagement Manager

Posted 17 days agoViewed

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💎 Seniority level: Manager, Minimum of 5 years leading cross-functional teams; Minimum of 3 years in project management; At least 1 year using Jira and Confluence

📍 Location: Canada

💸 Salary: 100000.0 - 110000.0 CAD per year

🔍 Industry: IT Service Management and Consulting

🏢 Company: Praecipio

⏳ Experience: Minimum of 5 years leading cross-functional teams; Minimum of 3 years in project management; At least 1 year using Jira and Confluence

🪄 Skills: Project ManagementAgileJiraRelease ManagementClient relationship managementRisk ManagementConfluence

Requirements:
  • Proficient in Agile Development Principles and methodologies.
  • Knowledge of ITSM/ESM frameworks and best practices, including ITIL.
  • Expertise in Jira and Confluence for project and team collaboration.
  • Familiarity with NetSuite for business operations and financial management.
  • Advanced proficiency in Google Workspace (GSuite) tools.
  • Skilled in building and maintaining strong client relationships.
  • Experienced in managing client expectations and driving strategic discussions.
  • Proven ability to analyze complex client challenges and develop solutions.
  • Identifying potential risks and creating proactive mitigation plans.
  • PMP or equivalent project management certification preferred.
  • Bachelor's degree in relevant fields.
Responsibilities:
  • Develop and maintain project templates, plans, and timelines.
  • Align project goals with the Statement of Work (SOW) and address scope creep proactively.
  • Lead client calls to gather requirements, oversee deployments, and manage user acceptance testing.
  • Provide detailed notes, action items, and deliverables to clients.
  • Serve as the escalation point for project issues, ensuring transparency and resolution.
  • Coordinate internal teams for configuration, testing, and deployment.
  • Clear blockers to maintain progress and accountability toward KPIs and CSFs.
  • Oversee deployments to staging and production environments.
  • Liaise across departments to recommend solutions and ensure proper roles are fulfilled.
  • Measure and report on milestones, deliverables, and success factors.
  • Manage reporting tools to ensure accurate tracking and visibility.
  • Manage change orders and updates to SOWs with account managers.
  • Identify and pursue opportunities to grow client relationships and expand business value.
  • Maintain project timelines and budgets while communicating risks and mitigation strategies.
  • Ensure mutual benefit and adherence to the SOW for all stakeholders.
  • Set clear expectations and maintain open communication with clients and teams.
  • Deliver exceptional results to foster trust and long-term opportunities.
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