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Program Manager

Posted 25 days agoViewed

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💎 Seniority level: Manager, 10+ years customer-facing experience, 5+ years leading large scale customer implementation programs

📍 Location: USA or Canada

🔍 Industry: Medical Technology

🏢 Company: AcuityMD👥 51-100💰 $45,000,000 Series B 8 months agomHealthMedical DeviceInformation TechnologyHealth Care

⏳ Experience: 10+ years customer-facing experience, 5+ years leading large scale customer implementation programs

🪄 Skills: Project ManagementRelationship managementCustomer SuccessSaaS

Requirements:
  • Bachelor’s Degree required
  • Preferred focus areas: healthcare administration, science, engineering
  • 10+ years customer-facing experience
  • 5+ years leading large scale customer implementation programs in highly complex and technical environments
  • Strong leadership skills, with a documented record of leading high performing project teams
  • A documented history of building strategic relationships with customer stakeholders at all levels
  • Exceptional project management and organizational abilities
  • Fluency in technical concepts and experience working closely with product management, engineering, and technical integration teams
  • Excellent relationship-building and communication skills, capable of influencing at all organizational levels
Responsibilities:
  • Oversee Strategic customers throughout their implementation journeys
  • Partner with account executives and solution engineering to scope, price, and successfully position/sell services for implementation, integration, and ongoing premium success
  • Project manage the implementation programs for our largest customers
  • Lead the setup, configuration, and testing of the AcuityMD platform for new clients to ensure proper functionality
  • Coordinate internal and external resources to manage changes to the project scope and schedule for the flawless execution of projects
  • Provide client support until the implementation has been completed and the customer is transitioned to the Customer Success Team
  • Be a strategic partner to the Account Executive team and Customer Success team removing technical blockers with urgency
  • Partner with the engineering team to efficiently and effectively activate standard and custom integrations with customer CRM, ERP, and data lake.
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