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Support Operations Program Manager - AI Technology

Posted 3 days agoViewed

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💎 Seniority level: Manager, 8+ years

📍 Location: United States

💸 Salary: 95498.0 - 128400.0 USD per year

🔍 Industry: Internet of Things (IoT)

⏳ Experience: 8+ years

🪄 Skills: Project ManagementArtificial IntelligenceData AnalysisMachine LearningChange Management

Requirements:
  • Bachelor's degree in Engineering, Operations Management, Computer Science, or a related field.
  • 8+ years of experience in business operations with technology implementations.
  • Technical fluency with AI tools and platforms, including NLP and machine learning.
  • Customer-centric mindset demonstrating commitment to improving customer experience.
  • Strong analytical, communication, and project management skills.
  • Ability to manage detailed tasks while maintaining a strategic view.
Responsibilities:
  • Shape and evolve AI strategy in partnership with Support leadership.
  • Oversee end-to-end deployment of AI technology projects.
  • Partner with various departments to identify impactful AI projects.
  • Analyze support processes to enhance customer and agent experiences.
  • Develop and track performance metrics for AI deployments.
  • Educate and gain buy-in for AI's strategic benefits.
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