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Collections Specialist

Posted 11 days agoViewed

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💎 Seniority level: Junior, Minimum of two years

📍 Location: NY, NJ, NC, SC, GA, FL, TX, EST, EST

🔍 Industry: Financial services

🏢 Company: Reach Financial👥 51-100Financial ServicesBankingPayments

🗣️ Languages: English

⏳ Experience: Minimum of two years

🪄 Skills: Communication SkillsMicrosoft OfficeNegotiationAttention to detailCRM

Requirements:
  • Bachelor’s Degree in any field or equivalent work experience.
  • Minimum of two years related experience in Loss Mitigation, Debt Settlement, or similar roles.
  • Excellent problem-solving, organizational, and communication skills.
  • Solid knowledge of loan concepts such as amortization and interest accruals.
  • Experience negotiating Forbearance and Loan Modification Agreements.
  • Trustworthy with a high level of integrity.
  • Proficiency in Microsoft Office, specifically Word and Excel.
Responsibilities:
  • Operate in compliance with regulations and company policy.
  • Monitor delinquent accounts and negotiate repayment options.
  • Handle inbound and outbound calls efficiently in a blended call center.
  • Manage emails with attention to detail and professionalism.
  • Identify and manage hardship assistance for customers.
  • Resolve customer issues through active listening and appropriate tools.
  • Maintain detailed notes in CRM software regarding customer interactions.
  • Provide transparent solutions to keep accounts in good standing.
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