Collections Specialist - Remote - Uncapped Bonuses

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Requirements:

• Possess a competitive attitude and work independently within a team environment.
• Collections or call center experience preferred.
• Must have high-speed Internet at home and be able to cable connect directly to your router.
• Bilingual is always a plus.
• Must be able to pass background check.

Responsibilities:

• Generate conversations on inbound/outbound calls regarding amounts due.
• Gather the financial information necessary in order to negotiate and identify an acceptable resolution (100+ calls daily).
• Exercise considerable independent judgment in reviewing claims to determine collection actions while documenting and tracking all verbal and written correspondence.
• Maintain professionalism in all communications, both written and oral, with claimants, insurance representatives, attorneys, and internal staff.
• Meet or exceed metrics including call volume, accounts worked, secured post-dates, average payment amount, etc.
• Manage conflict and negotiate successful outcomes, multitask, and prioritize daily workload.
• Navigate multiple technologies while staying engaged with the responsible party.