Senior Collections Specialist

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Requirements:

• 2-4+ years of collection and cash application experience.
• 1-3+ years experience in a customer service or operational role.
• Proven experience utilizing collections tools and strategies.
• Strong oral and written communication skills.
• High attention to detail and accuracy.
• Excellent problem-solving skills.
• Excellent account reconciliation skills.
• Experience with Netsuite, Salesforce, Jira, Recurly, Maxio, and similar software.

Responsibilities:

• Coordinate collection efforts for past due invoices documenting communications, discussions, and resolutions.
• Manage customer inquiries and resolve billing issues.
• Complete vendor set up forms and onboarding in customer billing portals.
• Collaborate with customers and Sprout team members to bring accounts current.
• Work with Collections Lead and Billing Management to resolve customer questions and concerns.
• Report on collections activity and customer account updates.
• Responsible for daily cash application and discrepancies resolution.
• Keep accurate records and reporting on collections and cash applications.
• Liaise with Support teams to resolve invoice/payment disputes and develop service improvements.
• Align practices with Billing team standards and Audit compliance.