Collections Specialist (Remote)

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Requirements:

• Proven experience in collections
• Strong phone etiquette with excellent verbal communication skills
• Strong problem-solving skills, with the ability to prioritize tasks
• Ability to build strong relationships with customers and key stakeholders
• Strong organizational skills and attention to detail
• Proficient in customer service practices, ensuring client satisfaction
• Ability to work independently and in a team in a fast-paced environment
• Familiarity with financial reporting and analysis tools, such as QuickBooks, NetSuite, Excel, Google Sheets, and Monday.com

Responsibilities:

• Manage process for collecting customer payments per invoice terms
• Handle inbound and outbound e-mail and call communications
• Establish relationships with customers to ensure timely payment of invoices
• Understand and explain contract pricing and billing practices
• Process and review account adjustments
• Reduce delinquency rate for customers
• Enlist efforts of customer success team and senior management when necessary
• Provide exceptional customer service by addressing client concerns and resolving disputes
• Utilize tools to organize and report on collection activity