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Senior Analyst

Posted 2024-11-19

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💎 Seniority level: Senior, 3+ years

💸 Salary: 50 - 60 USD per hour

🏢 Company: UpRecruit

⏳ Experience: 3+ years

Requirements:
  • Minimum of 3 years of experience as an analyst, with strong problem-solving skills.
  • Prior experience supporting end users in the context of large-scale ERP system deployments.
  • Intermediate to advanced proficiency in Excel, including complex formulas, data analysis, and reporting.
  • Excellent interpersonal and communication skills, with the ability to interact and collaborate effectively with field personnel.
  • Quick learner with a positive attitude and a proactive approach to problem-solving.
  • Detail-oriented with a go-getter mentality.
  • Preferred: Experience with Oracle Maintenance Cloud and familiarity with parts inventory related to heavy equipment maintenance.
Responsibilities:
  • Act as the first point of contact for field questions related to ERP (Oracle Maintenance Cloud) via the ticketing system.
  • Provide end-user support, troubleshooting, and resolution for system related issues.
  • Assist with configuring and customizing Oracle Maintenance Cloud to meet evolving business requirements.
  • Leverage Excel for data analysis, reporting, and issue resolution.
  • Collaborate with stakeholders to ensure smooth deployment across multiple sites.
  • Maintain a high level of customer service by identifying and addressing root issues, offering training, and resolving end-user concerns.
  • Collaborate with field users to resolve issues, improve processes, and enhance the overall user experience.
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