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Partner Success Manager

Posted 2024-11-15

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💎 Seniority level: Manager, Minimum 3-5 years

📍 Location: West Virginia

🔍 Industry: Addiction recovery and behavioral health services

🏢 Company: PursueCare

🗣️ Languages: English

⏳ Experience: Minimum 3-5 years

🪄 Skills: Communication SkillsCustomer serviceOrganizational skillsWritten communication

Requirements:
  • Minimum 3-5 years of selling/customer service experience, preferably in healthcare settings such as primary care, clinics, physician groups, and hospitals.
  • Bachelor's Degree preferred, or relevant experience.
  • Direct experience working with providers, medical office staff, or healthcare administration is a plus.
  • Prior experience in the substance use disorder treatment field is preferred.
  • Excellent computer skills and comfort with technology.
  • Strong customer focus with excellent verbal and written communication skills.
  • Excellent organizational skills with a drive to take ownership and meet professional obligations.
  • Ability to juggle and prioritize projects in a fast-paced and deadline-driven environment.
  • Results-oriented, resourceful problem-solver comfortable in a high-growth, fast-paced, and demanding environment.
Responsibilities:
  • Develop and grow existing and new partner relationships by increasing appropriate referrals to the PursueCare platform.
  • Provide ongoing support to active partners and conduct regular check-in meetings to ensure partner satisfaction.
  • Drive utilization from active partners and train their clinical and administrative staff on referring patients through the PursueCare portal and app.
  • Develop strong business relationships with prospective partners in the assigned market by initiating and growing relationships with primary referral targets.
  • Locate and secure business from new referral sources and assist with program implementation and training for quick program launches.
  • Share and present utilization and quality data regularly to partners.
  • Seek opportunities to improve services and grow relationships.
  • Collaborate with leadership, operations, and marketing teams to create collateral and content supporting new initiatives and campaigns.
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