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Partner Success Manager

Posted 2024-10-22

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💎 Seniority level: Manager, 5+ years

📍 Location: US - East Coast

💸 Salary: 85000 - 105000 USD per year

🔍 Industry: Digital Experience Platform (DXP)

🏢 Company: Contentstack

🗣️ Languages: English

⏳ Experience: 5+ years

🪄 Skills: LeadershipProject ManagementPeople ManagementCommunication SkillsAnalytical SkillsCollaborationProblem Solving

Requirements:
  • 5+ years of experience as a SaaS software implementation manager, preferably with headless CMS or Contentstack.
  • 5+ years of technical consulting and large-scale project management experience.
  • Experience in program delivery with the ability to distill complex business requirements.
  • Strong project management skills with a focus on risk management.
  • Results-oriented with decision-making and prioritization abilities.
  • Positive attitude and problem-solving skills in supporting teams and partners.
  • Strong communication skills and presence.
  • Ability to thrive in a fast-paced, multifaceted environment.
Responsibilities:
  • Create and execute partner enablement plans for Contentstack product implementations.
  • Maintain a detailed understanding of Contentstack products as a Subject Matter Expert.
  • Assist in developing a Services Certification program, including quality assurance processes.
  • Advise partners on product adoption strategies to accelerate value.
  • Support partners in developing offerings using Contentstack capabilities.
  • Ensure partners have the necessary product knowledge for service delivery.
  • Share best practices across the partner network.
  • Guide partners in defining engagement scope and resource needs.
  • Ensure appropriately trained resources for client requirements.
  • Identify the need for Contentstack resources and align partners accordingly.
  • Provide client support in case of concerns and coordinate resolution.
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