Marketplace Vendor Partner Success Manager

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Requirements:

• 3+ years of experience in the automotive repair industry, specifically with fleet managed maintenance programs.
• 2+ years in a software company in a customer success or account executive role.
• Strong skills in activating, onboarding, enabling and supporting automotive retailers.
• Ability to articulate value propositions and overcome objections.
• Cross-functional collaboration in a matrixed environment.
• Excellent verbal and written communication skills.
• Solid analytical, decision-making, and problem-solving abilities.
• Proactive hands-on mindset with strong time management skills.
• Ability to establish constructive relationships with partners and vendors.
• High proficiency in computer skills, including Google Suite, Slack, CRM.

Responsibilities:

• Source, build, maintain, onboard and enhance relationships with diverse marketplace vendors.
• Support and manage seamless onboarding experience for new Marketplace partners.
• Serve as Tier 2 customer support for vendor issues.
• Regularly assess success metrics and vendor relationships and work with vendors on issues.
• Identify process and product gaps and champion partner needs.
• Collaborate with internal teams to drive successful outcomes.
• Be the face of Fleetio to Marketplace partners, providing leadership on industry trends.