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Technical Project Manager

Posted 2024-10-16

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💎 Seniority level: Manager, 5+ years

📍 Location: United States

💸 Salary: $100,000 - $140,000 per year

🔍 Industry: Revenue Operations

🏢 Company: Operatus

🗣️ Languages: English

⏳ Experience: 5+ years

🪄 Skills: LeadershipProject ManagementSoftware DevelopmentSalesforceSCRUMJira

Requirements:
  • Bachelor’s degree in Computer Science, Information Systems, Engineering, or a related field.
  • PMP or equivalent certification preferred. Active Salesforce Administrator certification and/or HubSpot Sales/Marketing Inbound certification is also helpful.
  • 5+ years in technical project management, particularly with CRM platforms like Salesforce, HubSpot, or similar systems.
  • Strong understanding of systems integration, APIs, data migration, and the software development lifecycle (SDLC).
  • Proficiency in project management tools (e.g., Jira, Linear, Smartsheet) and methodologies (e.g., Scrum, Kanban).
  • Exceptional communication and interpersonal skills, with a proven ability to manage client relationships and lead project teams.
  • Strong analytical and problem-solving skills, with the ability to think critically and make informed decisions under pressure.
  • Demonstrated ability to lead cross-functional teams and deliver results in a fast-paced environment.
Responsibilities:
  • Lead end-to-end projects encompassing CRM implementations and integration platform deployments.
  • Develop, maintain, and execute detailed project plans, timelines, and technical roadmaps.
  • Implement effective project management frameworks (e.g., Scrum, Kanban) suitable for complex, multi-system projects.
  • Ensure projects meet CRM and integration platform requirements, balancing scope, timeline, and budget.
  • Assist in developing detailed technical specifications and system requirements for CRM and integration platforms.
  • Facilitate the creation and review of technical documentation (e.g., Object Mapping, ERD, Business & Customer Journey mappings, integration architecture diagrams).
  • Oversee the design and implementation of integration solutions.
  • Coordinate with specialists to resolve complex technical challenges in multi-system environments.
  • Proactively identify and mitigate technical risks.
  • Establish rigorous testing protocols and manage project tasks to completion, ensuring alignment between CRM and integration platform aspects.
  • Manage communications with technical stakeholders and client IT teams.
  • Facilitate technical review meetings and translate complex system requirements and integration concepts for non-technical stakeholders.
  • Customize Jira settings to optimize workflow, issue tracking, and project reporting capabilities.
  • Establish and uphold rigorous testing protocols to ensure robust solutions that meet quality standards.
  • Develop a framework for post-go-live support, including change control and issue triage, to minimize operational disruptions.
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