Technical Writer

Posted 2024-10-15

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💎 Seniority level: Middle, 4+ years

📍 Location: India

🔍 Industry: SaaS

🏢 Company: WATI.io

⏳ Experience: 4+ years

🪄 Skills: Communication SkillsAnalytical SkillsCollaboration

Requirements:

4+ years of experience in technical writing.
Proven experience in writing user manuals, release notes, training manuals, technical notes, troubleshooting guides, Help docs, API documentation, FAQs, and online help.
Strong proofreading and editing skills to ensure consistency of language and style.
Experience working with development teams, SMEs, product managers, and business heads.
Ability to keep documentation components up-to-date while maintaining high-quality standards.
Excellent coordination and collaboration skills with various teams throughout the product-lifecycle process.
Strong self-editing skills and the ability to assist in editing the work of other team members.
Ability to meet requirements for speed, deadlines, and methodology.
Knowledge of instructional design and experience in building Learning Management Systems (LMS) is a plus.

Responsibilities:

Research and write documents such as user manuals, release notes, training manuals, technical notes, troubleshooting guides, Help docs, API documentation, FAQs, and online help.
Create, proofread, and edit documentation to ensure consistency of language and style, as well as the correct application of templates.
Work with the Head of Support to build the internal knowledge base and maintain the Help docs.
Collaborate with development teams, SMEs, product managers, and business heads to develop, write, and maintain end-user/system administration documentation.
Keep all assigned documentation components up-to-date, while meeting high-quality standards.
Coordinate and collaborate with Support, development, QA, marketing, Customer Success, and related groups through the product-lifecycle process to collect information, meet requirements, and document.
Professionally and consistently self-edit your own work and assist in editing the work of other team members when necessary.
Meet requirements for speed, deadlines, and methodology.

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Technical Writer

Requirements:

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