Aspect eWFM Jobs

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Posted 2024-10-16

📍 United States, United Kingdom, Germany, Philippines, Portugal, Australia

🔍 Cloud contact center software

🏢 Company: Five9

Minimum of 5-7 years in an Implementation (Professional Services), Project Management or Technical Consulting position - Call Center industry experience is highly desired.
Heavy experience with managing multiple projects across multiple customers simultaneously while requiring little or no oversight and/or direction.
Experience managing implementations of Five9, TDM and/or VoIP Call Center solutions (Genesys, Avaya, Cisco, Aspect, LiveOps, Contactual, InContact, Interactive Intelligence and/or CosmoCom) is highly desired.
Strong knowledge of CRM and Lead Management solutions (Salesforce, Siebel, NetSuite, RightNow, Leads360 and/or LeadMailbox) is desired.
Must be willing to travel up to 10% or as needed regionally with some national and international travel possible (valid passport required).
Excellent verbal and written skills required.
BA/BS or equivalent experience is required.
PMP or PRINCE2 Certification preferred.

Lead and manage all day-to-day operational and tactical aspects of multiple Implementation projects.
Effectively communicate plans, progress and status updates to both internal staff and customer stakeholders.
Collaborate with associated project managers and partners to ensure a streamlined implementation of all products.
Identify project risks and implement appropriate mitigation plans.
Continually seek opportunities to increase customer satisfaction and deepen client relationships by interacting effectively at all levels of the client organization.
Maintain and update all internal applications associated with implementation projects.
Articulate the value of Five9’s Professional Services through presentations, demonstrations and open discussion with customers.

Posted 2024-10-16

Posted 2024-09-14

📍 United States

🧭 Full-Time

💸 $90,900 - $141,800 USD

🔍 Cloud Contact Center Software

Experience implementing WFO and or Contact Center solutions with the Verint WFO tool set.
Solid technical knowledge and or hands-on experience with SaaS, Networking, Internet concepts, CRM, WFM, PBX, Dialer, ACD, CTI, VoIP, IVR/VRU, and Call Center practices.
Four years of experience, with a minimum of 2 years in a Project Management position in WFO and or Technical Services organization.
Excellent written and verbal skills.
BA/BS or equivalent experience.
Strong combination of project management and technical call center skills along with excellent customer communication skills.
Expert at developing and maintaining positive and productive relationships with clients; impeccable communication skills and ability to understand clients’ needs is imperative.
Self-starter possessing excellent time management skills and be able to manage multiple implementation and sales activities simultaneously.

Manage the strategic and day-to-day operational and tactical aspects of multiple customer-facing WFO and associated projects.
Effectively communicate plans, progress, and status/updates to both internal staff and customer stakeholders.
Articulate the value of Five9’s Professional Services through presentations, demonstrations, and open discussion with customers and prospects.
Understand client requirements and design; work with the Implementation and Support Teams to formulate Implementation Plans that meet Customers’ needs.
Mitigate project risk by proactively recognizing and communicating challenges, managing changes, and providing contingency plans that enable customer success.
Continually seek opportunities to increase customer satisfaction and deepen client relationships by interacting effectively at all levels of the client organization.

Posted 2024-09-14

🔧 Requirements