Strategic Customer Success Manager

Posted 2024-09-18

💎 Seniority level: Manager, At least 5 years

📍 Location: United States, PST, MST

💸 Salary: 120000 - 180000 USD per year

🔍 Industry: Identity verification

🏢 Company: Vouched👥 11-50💰 $6.3m Series A on 2023-02-27Artificial Intelligence (AI)Computer Vision Financial Services Security Machine Learning Identity Management Health Care FinTech Software

🗣️ Languages: English

⏳ Experience: At least 5 years

🪄 Skills: LeadershipProject ManagementBusiness DevelopmentProduct ManagementCross-functional Team LeadershipBusiness developmentStrategic ManagementCommunication SkillsAnalytical SkillsCollaboration

Requirements:

At least 5 years in customer success or account management within a B2B SaaS environment.
Bachelor's degree in Business Administration, Marketing, Computer Science, or a related field.
Strong capability in sales strategies and technical proficiency with SaaS platforms.
Exceptional communication and interpersonal skills for building customer relationships.
Highly organized with the ability to manage multiple priorities in a dynamic environment.

Responsibilities:

Foster deep customer relationships and drive sales growth within existing accounts.
Spearhead projects for converting PAYGO customers to committed contracts.
Identify and close upselling and cross-selling opportunities.
Develop comprehensive account plans aligned with client goals.
Oversee technical onboarding and support for product integration.
Utilize project management skills to ensure timely project completion.

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Posted 2024-09-27

📍 United States

🧭 Full-Time

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🏢 Company: Vouched

At least 5 years in customer success or account management within a B2B SaaS environment.
Bachelor’s degree in Business Administration, Marketing, Computer Science, or a related field.
Strong sales strategies and technical proficiency with SaaS platforms.
Ability to understand and address complex customer challenges.
Exceptional communication and interpersonal skills for building customer relationships.
Highly organized and capable of managing multiple priorities.

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Oversee technical onboarding processes to ensure product integration.
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Identify and close upselling and cross-selling opportunities.
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Strategic Customer Success Manager

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