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Strategic Customer Success Manager

Posted 2024-08-26

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💎 Seniority level: Manager, 5+ years

📍 Location: United States

💸 Salary: 86800 - 108500 USD per year

🔍 Industry: SaaS, Global Employment Platform

🏢 Company: G-P

🗣️ Languages: English

⏳ Experience: 5+ years

🪄 Skills: LeadershipProject ManagementBusiness DevelopmentPeople ManagementProject CoordinationCross-functional Team LeadershipStrategyBusiness developmentCommunication SkillsCollaborationC (Programming language)

Requirements:
  • 5+ years’ experience in Customer Success, Account Management, or a related field.
  • 2-5 years managing strategic accounts with a focus on customer satisfaction and growth.
  • Preferred experience in EOR/global expansion, SaaS, and HCM industries.
  • Proficiency in project management, business planning, and multitasking across accounts.
  • Self-motivated and capable of driving initiatives to completion.
  • Excellent interpersonal and communication skills for building rapport with various stakeholders.
Responsibilities:
  • Manage all post-sales activity for customers through onboarding, support, and relationship-building.
  • Develop a trusted relationship with key contacts to ensure customer retention and satisfaction.
  • Conduct regular check-ins and strategic business reviews to minimize churn and maintain high CSAT and NPS.
  • Educate customers on value propositions and proactively seek revenue growth through upselling.
  • Function as the voice of the customer to influence internal teams on better service delivery.
  • Support seamless implementation and drive projects that enhance customer experience.
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