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Strategic Customer Success Manager

Posted 2024-11-19

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💎 Seniority level: Manager, 7-9 years

📍 Location: United States

💸 Salary: 170000 - 220000 USD per year

🔍 Industry: Identity verification and risk solutions

🏢 Company: SentiLink

⏳ Experience: 7-9 years

🪄 Skills: LeadershipBusiness DevelopmentSalesforceCross-functional Team LeadershipStrategyBusiness developmentGoStrategic ManagementCommunication SkillsAnalytical SkillsCollaborationProblem SolvingNegotiationAttention to detailOrganizational skillsPresentation skillsTime ManagementWritten communicationMultitasking

Requirements:
  • 7-9 years experience as an advisor, consultant, Customer Success Manager, or Account Manager (Bonus points if in the Fraud and/or Identity space!).
  • Collaborate closely with cross-functional teams including Sales, Data Science, Product, Fraud Intelligence, and Engineering.
  • Self-motivated and detail-oriented with a focus on partner success.
  • Experience with Salesforce and Salesloft is a plus.
  • Willingness to travel up to 15% for client visits and conferences.
Responsibilities:
  • Own the relationships for strategic accounts across bank, credit union, and fintech customers.
  • Develop an in-depth understanding of the fraud domain and SentiLink’s products.
  • Handle onboarding activities, including dashboard training and account setup.
  • Meet with customers regularly to share performance data and product updates.
  • Take a consultative approach to understand fraud situations and offer solutions.
  • Establish business goals with each client and create plans to achieve targets.
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