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Success Coordinator

Posted 2 days agoViewed

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💎 Seniority level: Junior, 1-2 years

🔍 Industry: Healthcare

🏢 Company: Presence👥 1-10💰 Pre-seed over 4 years agoAudioMobile AppsMeeting SoftwareSoftware

🗣️ Languages: English

⏳ Experience: 1-2 years

Requirements:
  • 1-2 years in a professional administrative role or similar, with experience managing high-value accounts preferred.
  • Exceptional written and verbal communication skills demonstrated through email, conference calls, internal meetings, client visits, and presentations.
  • Previous experience in the education or healthcare industry is highly desirable.
  • Strong problem-solving skills and awareness of escalation protocols.
  • Ability to balance various daily tasks and strategically adjust priorities.
  • Experience with Salesforce or a similar CRM, G-Suite, Mac, and Microsoft Excel.
  • Proficiency in data management and using reports for key metrics and accountability monitoring.
Responsibilities:
  • Implement and oversee timely administrative student referral management tasks.
  • Support matching of students according to school schedules.
  • Collaborate with Customer and Clinical Success teams to address administrative concerns or questions about student referrals for high-volume accounts.
  • Under the guidance of Clinical Success, receive, input, and verify caseload details.
  • Support organizing and maintaining Organizational Handbooks and district-specific resources.
  • Utilize student referral management strategies as guided by Clinical Success.
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