Educational Support Specialist (Student Success Coordinator)

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Requirements:

• Time management, planning, and prioritization skills.
• Ability to organize and manage multiple responsibilities successfully.
• Exhibits a professional and approachable demeanor.
• Ability to prioritize and focus on key objectives, which may change from month to month.
• Effective communication skills in virtual environments.
• Proficient in using all forms of communication media including in person, phone, and video.
• Ability to build engagement and trust in virtual relationships with customers and team members.
• Works well with others and shows learning agility to adapt to changes in the work environment.
• Able to acquire new skills as required.
• Ability to engage, manage, and grow virtual relationships with customers, employees, and business partners.
• Ability to manage remote teachers and work independently.
• High tolerance for ambiguity.
• Bachelor’s Degree required.
• 2-3 years of progressive career growth.
• Experience working in a virtual operations and team environment.
• Bilingual in English and Spanish beneficial.
• Proficient in Microsoft Office and Google applications.

Responsibilities:

• The Educational Support Specialist is integral to the success of Tutor Me Education by coordinating instructors, tracking student progress, and providing quality customer service.
• Actively support Regional Operations and provide outstanding academic services to students and their families.
• Operate seamlessly in a virtual operating environment and maintain Tutor Me Education operating standards including people, financial, and academic standards.
• Ensure delivery of programs and initiatives for students and school district partners and meet operational excellence standards.
• Provide virtual administrative support including answering phones, managing daily business data, and creating/managing schedules with students and teachers.
• Manage class schedules to effectively staff sessions and meet company efficiency and usage targets and manage virtual tutoring sessions.
• Monitor all students’ academic progress, help ensure flawless execution of programs and initiatives.
• Conduct conferences with partner program directors to review progress, adjust academic plans, and renew enrollments.
• Other responsibilities – as required by the business and foster an environment of open communication with students and parents.