Technical Support Specialist

Posted 20 days agoViewed

💎 Seniority level: Middle, 4+ years

📍 Location: Philippines, ET, NOT STATED

🔍 Industry: Technology solutions

⏳ Experience: 4+ years

🪄 Skills: CiscoCustomer serviceTechnical support

Bachelor’s Degree in IT.
Minimum of 4 years of data networking experience.
CCNA Certification is mandatory.
Experience with Cisco Meraki, Fortinet, and related networking gear is required.
Experience with Microsoft desktop and laptop computers.
Mobile device experience is necessary.
Preferred expertise in Voice and Video networking.
Various vendor certifications (Cisco, Fortinet, etc.) are advantageous.
Ability to communicate with technically skilled individuals is important.
Exceptional customer service skills and experience in a collaborative environment.

The Field Support Specialist analyzes, installs, configures, and maintains network infrastructure and application components.
Supports New Era's technicians in the field by performing installation, training, and evaluation tasks.
Follows best practices for network configurations and ensures proper documentation.
Troubleshoots network hardware/software malfunctions to restore service.
Documents all activities including user details, problems, and solutions.
Participates in project meetings and communicates with customers, vendors, and technical staff.

Posted 12 days ago

📍 Philippines

🧭 Contract

Strong ability to work independently and efficiently to meet deadlines.
Excellent oral and written communication, interpersonal, organizational, and presentation skills.
Proven experience with hardware and software issues/support.
Strong problem-solving skills and a positive attitude.
Detail-oriented and self-motivated, with strong time management skills.
Flexibility to work weekends and some public holidays as required.

Provide client support and issue resolution via phone, email, and other electronic mediums.
Gain a thorough understanding of systems and applications related to company services.
Assist with product and customer order fulfillment.
Load and stage proprietary software and hardware for client use.
Create and maintain user guides and provide training and ongoing support post-deployment.
Collaborate with other departments to recommend solutions and adapt programs to client needs.
Assist in the general development and operation of the business.

DocumentationTroubleshootingClient relationship managementTechnical supportCustomer support

Posted 12 days ago

Posted 18 days ago

📍 Philippines

🧭 Full-Time

💸 1300.0 - 1500.0 USD per month

🔍 Construction

🏢 Company: Pearl👥 251-500💰 Angel almost 6 years agoE-Commerce Sports

Excellent written and spoken English communication skills.
Experience using Slack and Intercom (highly valuable).
Technical troubleshooting skills with the ability to learn and adapt quickly to new systems.
Confidence and professionalism when conducting video calls with users.
Strong multitasking abilities, able to manage multiple conversations and tasks simultaneously.
A curious mindset with a drive to continually learn and improve.

Act as the first point of contact for customer inquiries, providing timely and effective support via Slack, Intercom, or other communication channels.
Troubleshoot technical issues with confidence and work cross-functionally to resolve them promptly.
Jump on video calls when necessary to provide real-time assistance and build trust with users.
Maintain high responsiveness, ensuring all customer concerns are addressed quickly and accurately.
Collaborate with internal teams to identify trends in customer feedback and improve the overall user experience.
Provide guidance and resources to customers to help them maximize the value of our product.
Document and update FAQs or troubleshooting guides based on user interactions.

Communication SkillsCustomer serviceAttention to detailWritten communicationMultitasking

Posted 18 days ago

🔧 Requirements