Technical Support Specialist

View full description

Requirements:

• Strong ability to work independently and efficiently to meet deadlines.
• Excellent oral and written communication, interpersonal, organizational, and presentation skills.
• Proven experience with hardware and software issues/support.
• Strong problem-solving skills and a positive attitude.
• Detail-oriented and self-motivated, with strong time management skills.
• Flexibility to work weekends and some public holidays as required.

Responsibilities:

• Provide client support and issue resolution via phone, email, and other electronic mediums.
• Gain a thorough understanding of systems and applications related to company services.
• Assist with product and customer order fulfillment.
• Load and stage proprietary software and hardware for client use.
• Create and maintain user guides and provide training and ongoing support post-deployment.
• Collaborate with other departments to recommend solutions and adapt programs to client needs.
• Assist in the general development and operation of the business.