Technical Support Specialist (Tech StartUp)

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Requirements:

• Excellent written and spoken English communication skills.
• Experience using Slack and Intercom (highly valuable).
• Technical troubleshooting skills with the ability to learn and adapt quickly to new systems.
• Confidence and professionalism when conducting video calls with users.
• Strong multitasking abilities, able to manage multiple conversations and tasks simultaneously.
• A curious mindset with a drive to continually learn and improve.

Responsibilities:

• Act as the first point of contact for customer inquiries, providing timely and effective support via Slack, Intercom, or other communication channels.
• Troubleshoot technical issues with confidence and work cross-functionally to resolve them promptly.
• Jump on video calls when necessary to provide real-time assistance and build trust with users.
• Maintain high responsiveness, ensuring all customer concerns are addressed quickly and accurately.
• Collaborate with internal teams to identify trends in customer feedback and improve the overall user experience.
• Provide guidance and resources to customers to help them maximize the value of our product.
• Document and update FAQs or troubleshooting guides based on user interactions.