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Customer Support Specialist

Posted 23 days agoViewed

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💎 Seniority level: Entry, Minimum of one year in customer service

📍 Location: Bulgaria

🔍 Industry: Hospitality technology

🏢 Company: Exely👥 1-10💰 $100,000 Seed over 2 years agoArtificial Intelligence (AI)WellnessBeauty

🗣️ Languages: Bulgarian, English

⏳ Experience: Minimum of one year in customer service

🪄 Skills: Data AnalysisCommunication SkillsAnalytical SkillsCollaborationProblem SolvingCustomer serviceAttention to detailOrganizational skillsPresentation skillsTime ManagementWritten communicationMultitasking

Requirements:
  • Minimum of one year in customer service, preferably within an IT company or call center.
  • Experience in the hospitality or technology sector, especially with hoteliers, is a plus.
  • Bachelor's degree in Business, Management, Computer Technology, Tourism or related fields.
  • Excellent communication skills and a willingness to work in a team.
  • Analytical mindset with the ability to make data-driven decisions.
  • Skills for solving work tasks and optimizing processes.
  • Results-oriented approach and ability to work in a dynamic environment.
  • Proficient in Bulgarian as a native language and advanced English.
  • Proficient in using CRM and computer software.
  • Knowledge of ticket and helpdesk systems would be advantageous.
Responsibilities:
  • Guide hoteliers on navigating the Exely Solutions effectively.
  • Provide activation and training about solutions for smooth onboarding.
  • Address hoteliers' queries through calls and emails in a polite manner.
  • Manage feedback from hoteliers and escalate it to relevant departments.
  • Ensure solutions function accurately on the hotelier's end.
  • Oversee timely resolution of hoteliers' requests in case of issues.
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