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Customer Support Specialist (REMOTE) - Night Shift

Posted 2024-10-24

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💎 Seniority level: Middle, 3 or more years

📍 Location: Bulgaria

🔍 Industry: Digital products / SaaS

🏢 Company: Futuremedia

🗣️ Languages: Spanish (advantage)

⏳ Experience: 3 or more years

🪄 Skills: JiraCommunication SkillsAnalytical SkillsCollaborationDocumentation

Requirements:
  • 3 or more years of experience in Customer Support / Technical Support.
  • Flexible in working hours, able to work mornings, evenings, and weekends.
  • Previous experience in compiling internal or external documentation.
  • Strong analytical and troubleshooting skills.
  • Experience with CS tools such as Jira, Confluence, Zendesk or similar emailing tools.
  • Understanding of KPIs and performance measurement.
  • Experience handling issues via TeamViewer.
  • Willingness to learn new technology, including programming languages.
  • Work experience in copywriting.
  • Willingness to work on chats and in shifts.
Responsibilities:
  • Provide technical and billing support to users through live chat and email.
  • Investigate user problems and prepare escalations or bug reports.
  • Gather and report user feedback for product improvements.
  • Handle payment-related operations.
  • Learn and document information about users.
  • Establish personal relationships with customers.
  • Assist with internal and external documentation.
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