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Field Service Specialist - Electrical Heat Tracing

Posted 2024-11-09

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💎 Seniority level: Senior, 5+ years

📍 Location: Canada

🔍 Industry: Electrical solutions

🏢 Company: nVent

🗣️ Languages: English, French

⏳ Experience: 5+ years

🪄 Skills: Communication SkillsAnalytical SkillsCollaborationProblem Solving

Requirements:
  • Ideally 5+ years of experience in product/technical training, power distribution, heat tracing, or industrial applications.
  • Experience as an electrical technician or electrician with knowledge of electrical systems.
  • Journeyman electrician license or equivalent certification preferred.
  • Ability to read and interpret electrical blueprints and technical specifications.
  • Physical stamina and manual dexterity for tasks involving lifting, bending, and working in confined spaces.
  • Proficiency in speaking and writing English; French preferred.
  • Ability to work remotely and travel 25% to 75% of the time.
Responsibilities:
  • Assist sales and clients on technical, procedural, and commercial needs to ensure reliable application performance and customer satisfaction.
  • Represent nVent in engineering discussions with clients and sub-contractors.
  • Resolve reported failures during and after the warranty period and organize parties to address warranty cases.
  • Provide product training to partners and installers, and ensure adherence to installation instructions.
  • Write technical and field reports.
  • Work in variable environments, including manufacturing plants, and use hand tools and brazing torches.
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🔥 Field Service Specialist - Electrical Heat Tracing
Posted 2024-11-09

📍 Canada

🔍 Electrical solutions

🏢 Company: nVent

  • Ideally 5+ years of previous experience in delivering product/technical training or working with power distribution, heat tracing, or industrial applications.
  • Validated experience as an electrical technician or electrician with knowledge of electrical systems and equipment.
  • Journeyman electrician license or equivalent certification preferred.
  • Ability to read and interpret electrical blueprints, diagrams, and technical specifications.
  • Physical stamina and manual dexterity for tasks requiring bending, kneeling, lifting to 50lbs, climbing, and working in confined spaces.
  • Proficient in English and French preferred.
  • Experience resolving product installation issues with end customers.
  • Knowledge of governing bodies (NEC, IEC, IEEE) concerning products.

  • Assist sales and clients on technical, procedural, and commercial needs to ensure reliable performance and customer satisfaction.
  • Represent nVent in engineering design discussions with clients and sub-contractors.
  • Resolve reported failures within the warranty period and support customers for failures outside the warranty period.
  • Organize parties to resolve warranty cases as needed.
  • Provide product training to partners and installers, including product orientation for potential installers.
  • Ensure adherence to installation instructions by installers.
  • Write technical and field reports.
  • Operate in variable working environments, often requiring protective safety equipment.

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  • Ability to read and interpret electrical blueprints, diagrams, and technical specifications.
  • Physical stamina and manual dexterity to perform tasks requiring bending, kneeling, lifting up to 50lbs, climbing, and working in confined spaces.
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  • Experience resolving product installation issues.

  • Assist sales and clients on technical, procedural, and commercial needs to ensure reliable performance.
  • Represent the company in engineering design discussions with clients and sub-contractors.
  • Resolve reported failures within the warranty period and support customers for failures outside warranty.
  • Organize interested parties to resolve warranty cases as needed.
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🔥 Field Service Specialist - Electrical Heat Tracing
Posted 2024-11-09

📍 Canada

🧭 Full-Time

🔍 Electrical solutions and manufacturing

🏢 Company: nVent👥 11000-11000

  • Ideally 5+ years of experience in delivering product/technical training and working with power distribution or heat tracing applications.
  • Validated experience as an electrical technician or electrician with knowledge of electrical systems.
  • Journeyman electrician license or equivalent certification preferred.
  • Ability to read and interpret electrical blueprints and technical specifications.
  • Physical stamina and manual dexterity for tasks like lifting 50lbs and working in confined spaces.
  • Ability to communicate in English and French preferred.
  • Must be able to travel 25% to 75% of the time on average.

  • Assist sales and clients on technical, procedural, and commercial needs to ensure reliable performance and customer satisfaction.
  • Represent the company in engineering design discussions with clients and sub-contractors.
  • Resolve reported failures within warranty and support for failures outside warranty.
  • Organize interested parties to resolve warranty cases as needed.
  • Provide product training to partners/installers and conduct technical training sessions.
  • Ensure adherence to installation instructions.
  • Write technical and field reports.
  • Work in variable environments requiring safety equipment and hand tools.

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