Field Service Specialist - Electrical Heat Tracing

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Requirements:

• Ideally 5+ years of experience in delivering product/technical training and working with power distribution or heat tracing applications.
• Validated experience as an electrical technician or electrician with knowledge of electrical systems.
• Journeyman electrician license or equivalent certification preferred.
• Ability to read and interpret electrical blueprints and technical specifications.
• Physical stamina and manual dexterity for tasks like lifting 50lbs and working in confined spaces.
• Ability to communicate in English and French preferred.
• Must be able to travel 25% to 75% of the time on average.

Responsibilities:

• Assist sales and clients on technical, procedural, and commercial needs to ensure reliable performance and customer satisfaction.
• Represent the company in engineering design discussions with clients and sub-contractors.
• Resolve reported failures within warranty and support for failures outside warranty.
• Organize interested parties to resolve warranty cases as needed.
• Provide product training to partners/installers and conduct technical training sessions.
• Ensure adherence to installation instructions.
• Write technical and field reports.
• Work in variable environments requiring safety equipment and hand tools.