Analytics Consultant

Posted 2024-11-07

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💎 Seniority level: Middle, 4+ years

📍 Location: CA, CO, FL, GA, IL, ID, IN, MA, MD, MI, NE, NC, NJ, PA, TN, TX, VA

🔍 Industry: Analytics

🏢 Company: SuccessKPI Inc.

🗣️ Languages: English

⏳ Experience: 4+ years

🪄 Skills: Communication Skills

Requirements:

Bachelor’s degree in Computer Science, Computer Engineering, BSE (Mechanical, Electrical, Industrial), Information Systems, Mathematics, Economics, or related degrees or equivalent work experience.
4+ years relevant work experience in a data & analytics focused role.
Strong interpersonal, verbal, and written communication skills.
Completion of 1+ AWS certification or related cloud experience is a plus.
Strong analytical and logical problem-solving skills.
Ability to create structure in ambiguous environments.
Highly self-motivated and able to work independently or in a team.
Experience with data analytics tools (PowerBI/Tableau/MicroStrategy) is a plus.
CCaaS experience (Genesys Cloud, TalkDesk, AWS Connect) is a plus.

Responsibilities:

Leverage analytics tools to derive business insights.
Collaborate with clients and internal teams to analyze, design, & deliver innovative call center analytics solutions for various industries.
Work closely with both IT and business clients to align business needs with technical capabilities.
Design and build systems using AI/Machine Learning technology.
Conduct and participate in client sessions and document best practices.

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