Software Support Engineer

Posted 2024-10-20

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💎 Seniority level: Senior, 3+ years

📍 Location: Philippines

🔍 Industry: Telecommunications and IoT

🏢 Company: Cubic Telecom

🗣️ Languages: English

⏳ Experience: 3+ years

🪄 Skills: Problem SolvingDocumentation

Requirements:

3+ years of experience in a software support or development role with strong troubleshooting skills.
Expertise in full-stack development and debugging using C# and .NET.
Experience with cloud platforms, particularly Microsoft Azure.
Familiarity with SQL and relational databases, and experience with NoSQL like CosmosDB.
Proven experience using APM tools like New Relic or DataDog.
Excellent written and verbal communication skills.
Ability to take ownership of critical issues and manage incidents.
Collaborative approach to problem-solving and process improvement.
Strong attention to detail and organizational skills.
Curiosity to understand systems and resolve recurring problems.

Responsibilities:

Own and drive resolution of complex software issues.
Monitor system performance using tools like New Relic and DataDog.
Perform deep analysis of recurring or critical incidents, identifying root causes.
Coordinate with development and App Support teams to quickly resolve issues.
Actively participate in debugging and resolving issues across Cubic's platforms.
Identify inefficiencies and contribute to continuous improvement initiatives.
Share expertise with engineers to enhance troubleshooting skills.
Contribute to developing monitoring and alerting systems.
Document customer interactions and troubleshooting efforts accurately.
Work closely with product owners and development teams to meet needs.
Lead or contribute to post-incident reviews for lessons learned.

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Software Support Engineer

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