Software Support Engineer

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Requirements:

• Degree in Computer Science or a relevant field of study.
• Work experience as a Support Engineer or similar software engineering role.
• Experience in .NET Framework, C#, databases, and SQL.
• Knowledge of Microsoft ETL tools and IIS is highly appreciated.
• Strong analytical and problem-solving skills.
• High level of ownership and attention to detail.
• Client-facing with good verbal and written communication and interpersonal skills.
• Firm command of the English language.

Responsibilities:

• Understanding clients’ installations and processes.
• Designing procedures for system troubleshooting and maintenance.
• Building tools/queries to fulfill customer service requests and improve customer experience.
• Investigating and identifying root causes of reported customer incidents.
• Performing service restoration actions when possible.
• Participating in the investigation and problem management processes.
• Providing second level support for Qualco software services.
• Developing/Updating internal Monitoring Tools.