Software Support Engineer

Posted 2024-10-23

📍 Location: Schenectady, New York

🔍 Industry: Software Development

🏢 Company: Jahnel Group

🗣️ Languages: English

🪄 Skills: SQLAgileASP.NETJavascriptC#Asp.NETAzureHTML5.NET.NET coreAngularCSS3ReactJavaScriptDevOps

Familiarity with browser and developer tools to help troubleshoot and debug issues.
Knowledge of HTML5/CSS3.
Experience developing software using ASP.NET (C#) and SQL Server or another relational database.
Experience with .NET Core, MVC, and web forms.
Experience using JavaScript frameworks such as Angular, React, and/or Vue.
Experience working with the Twitter bootstrap framework.
Experience developing applications in Azure.
Experience with version control tools like GitHub.
Experience with Visual Studio.
Experience with DevOps.
Excellent communication skills.
Experience working in an Agile development environment.
Experience working in an agency environment.

Respond quickly and clearly to support requests, setting realistic expectations for resolution times.
Debug and resolve client-reported application and database issues, performing regular system performance reviews and security assessments.
Write clean, maintainable, and secure code on your own and through pair programming.
Collaborate with cross-functional teams to improve applications, maintaining systems for high performance and security.
Contribute to internal documentation and support frameworks.
Manage client communications, addressing support tickets while balancing scope, budget, and timelines.

Posted 2024-10-31

📍 United States

🧭 Full-Time

🔍 Enterprise software solutions

Proven experience in installing, configuring, and deploying IBM products (SMPE).
Extensive expertise in VSAM support and tuning, including Record-Level Sharing (RLS).
Background in CICS installation and programming.
Experience with installing z/OS systems software (VM, MVS, JES2, VTAM, TCP/IP).
Strong diagnostic and problem-solving skills with an analytical approach.
Effective communication skills for client interactions and documentation.

Provide technical support via email or phone to assist customers with H&W products.
Diagnose technical issues effectively and devise efficient solutions to problems.
Participate in quality assurance testing to ensure product reliability.
Collaborate with sales to address technical questions from prospective customers.
Prepare comprehensive technical and customer documentation for enhancements and fixes.
Stay current with emerging mainframe technologies and research for potential product integration.

AssemblerCommunication SkillsAnalytical SkillsCollaborationProblem Solving

Posted 2024-10-31

🔧 Requirements