Software Support Engineer – IBM Mainframe Specialist

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Requirements:

• Proven experience in installing, configuring, and deploying IBM products (SMPE).
• Extensive expertise in VSAM support and tuning, including Record-Level Sharing (RLS).
• Background in CICS installation and programming.
• Experience with installing z/OS systems software (VM, MVS, JES2, VTAM, TCP/IP).
• Strong diagnostic and problem-solving skills with an analytical approach.
• Effective communication skills for client interactions and documentation.

Responsibilities:

• Provide technical support via email or phone to assist customers with H&W products.
• Diagnose technical issues effectively and devise efficient solutions to problems.
• Participate in quality assurance testing to ensure product reliability.
• Collaborate with sales to address technical questions from prospective customers.
• Prepare comprehensive technical and customer documentation for enhancements and fixes.
• Stay current with emerging mainframe technologies and research for potential product integration.