Software Support Engineer – IBM Mainframe Specialist

Posted 3 months agoViewed

📍 Location: United States, EST, MST

🔍 Industry: Enterprise software solutions

🗣️ Languages: English

🪄 Skills: AssemblerCommunication SkillsAnalytical SkillsCollaborationProblem Solving

Proven experience in installing, configuring, and deploying IBM products (SMPE).
Extensive expertise in VSAM support and tuning, including Record-Level Sharing (RLS).
Background in CICS installation and programming.
Experience with installing z/OS systems software (VM, MVS, JES2, VTAM, TCP/IP).
Strong diagnostic and problem-solving skills with an analytical approach.
Effective communication skills for client interactions and documentation.

Provide technical support via email or phone to assist customers with H&W products.
Diagnose technical issues effectively and devise efficient solutions to problems.
Participate in quality assurance testing to ensure product reliability.
Collaborate with sales to address technical questions from prospective customers.
Prepare comprehensive technical and customer documentation for enhancements and fixes.
Stay current with emerging mainframe technologies and research for potential product integration.