SaaS Tech - Software Support Engineer

Posted 2024-11-21

📍 Location: Guadalajara, Mexico

🔍 Industry: Software Development

🗣️ Languages: English, Spanish

🪄 Skills: PostgreSQLSQLMySQLJiraCommunication SkillsCustomer serviceLinuxWritten communicationDocumentation

Bachelor’s degree in Computer Science, Information Technology, or related field.
Proficiency in English and Spanish.
Proficiency in SQL and experience with relational databases (e.g., MySQL, PostgreSQL, SQL Server).
Familiarity with scripting using Python and Bash.
Knowledge of Linux environments.
Strong troubleshooting skills for complex technical issues.
Ability to work in a fast-paced team environment.
Excellent verbal and written communication skills.
Strong organization and customer service orientation.

Respond to customer inquiries via support portal and email, providing timely solutions.
Conduct root cause analysis to identify and resolve recurring issues.
Utilize SQL to query and analyze database information for troubleshooting.
Collaborate with engineering and client teams to escalate complex issues.
Arrange and attend virtual meetings with clients to resolve technical issues.
Create and maintain technical documentation and knowledge base articles.
Provide training and support on product features.
Monitor system performance and provide feedback for improvements.
Assist in onboarding new clients and provide ongoing support.

Posted 2024-11-19

📍 Mexico

🔍 Software Development

Bachelor’s degree in Computer Science, Information Technology, or a related field (or equivalent experience).
Proficient in English and Spanish.
Proficiency in SQL and experience with relational databases (e.g., MySQL, PostgreSQL, SQL Server).
Familiarity with scripting using Python and Bash.
Knowledge of Linux and Linux environments.
Strong troubleshooting skills for complex technical issues.
Ability to work independently and with a team in a fast-paced environment.
Excellent verbal and written communication skills.
Excellent organization skills.
Strong customer service orientation.

Respond to customer inquiries via support portal and email, providing timely and accurate solutions.
Conduct root cause analysis to identify and resolve recurring issues.
Utilize SQL to query and analyze database information for troubleshooting purposes.
Collaborate with engineering and client teams to escalate and resolve complex issues.
Attend virtual meetings with clients and engineering to resolve technical issues.
Create and maintain technical documentation, FAQs, and knowledge base articles.
Provide training and support to customers on product features.
Monitor system performance and feedback for product improvements.
Assist in onboarding new clients and provide ongoing support.

PostgreSQLPythonSQLBashMySQLCommunication SkillsCustomer serviceLinuxWritten communicationDocumentation

Posted 2024-11-19

Posted 2024-11-10

📍 Mexico

🧭 Full-Time

🔍 Software Development

Bachelor’s degree in Computer Science, Information Technology, or a related field (or equivalent experience).
Proficient in English and Spanish.
Proficiency in SQL and experience working with relational databases (e.g., MySQL, PostgreSQL, SQL Server).
Familiarity with scripting with Python and Bash.
Knowledge of Linux and Linux environments.
Strong troubleshooting skills and ability to analyze complex technical issues.
Ability to work independently and as part of a team in a fast-paced environment.
Excellent verbal and written communication skills.
Excellent organization skills.
Strong customer service orientation.

Respond to customer inquiries via support portal and email, providing timely and accurate solutions.
Conduct root cause analysis to identify and resolve recurring issues.
Utilize SQL to query and analyze database information for troubleshooting purposes.
Collaborate with engineering and client facing teams to escalate and resolve complex issues.
Arrange and attend virtual meetings with clients, client teams, and engineering to resolve complex technical issues.
Create and maintain technical documentation, FAQs, and knowledge base articles.
Provide training and support to customers on product features and functionalities.
Monitor system performance and provide feedback for product improvements.
Assist in the onboarding of new clients and provide ongoing support as needed.

PostgreSQLSQLMySQLCommunication SkillsDocumentation

Posted 2024-11-10

🔧 Requirements