Thinkific

👥 251-500💰 $22,000,000 over 4 years ago🫂 Last layoff almost 2 years agoInternet Education E-Learning E-Commerce SaaS Apps Mobile Apps Software

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Thinkific is a technology company that offers a platform for creating, marketing, and selling online courses. Focused on empowering educators and entrepreneurs, Thinkific provides tools for course creation, payment processing, and student engagement.

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Jobs at this company:

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🔥 Launch Specialist (Distributed - Canada)

Posted 10 days ago

📍 Canada

🧭 Full-Time

💸 73100.0 - 91000.0 CAD per year

🔍 Software / E-learning

4+ years of experience in account management, customer success, or implementation support.
Independent problem solver with technical skills.
Effective communication with technical and non-technical individuals.
Eager to learn and grow, seeking new skills and knowledge.
Basic understanding of HTML and CSS, conversational API knowledge, and familiarity with tech stack tools.

Facilitate a smooth onboarding process for customers on the Thinkific platform.
Consult on education tech stack and provide tailored recommendations.
Resolve technical questions and solution automations with third-party systems.
Coordinate with Sales and CSM teams for seamless customer transitions.
Collect feedback and advocate for customer needs with Product Managers.
Project manage clients to achieve their success metrics.
Maintain high levels of customer satisfaction and identify expansion opportunities.

GraphQLHTMLCSS

Posted 10 days ago

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🔥 Senior Accountant

Posted 13 days ago

📍 Canada

🧭 Full-Time

💸 78000.0 - 97000.0 CAD per year

🔍 Software

4+ years of accounting experience including previous experience at a Big 4 accounting firm.
Bachelor's degree in accounting, finance, or other related degree.
CPA designation or in the process of obtaining the designation.
Advanced knowledge in Excel or Google Sheets.
Track record of critical thinking and problem-solving independently, including past experience implementing accounting improvements.
Desire to learn and grow through formal education, professional experience, or building a business.

Oversee month-end processes and support with quarter-end processes, including annual reporting preparation.
Complete account reconciliations, continuity schedules, and journal entries including expense accruals and stock-based compensation.
Oversee accounts receivable and accounts payable processes.
Assist with regulatory reporting requirements (public company reporting, US sales and use tax, annual corporate tax, indirect tax).
Assist in the audit and review processes with external auditors.
Build procedures to create efficiencies, including system implementations and documenting internal control processes.
Train and provide mentorship to other team members on accounting systems and processes.

AccountingCritical thinking

Posted 13 days ago

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🔥 Outbound Account Executive, New Business

Posted 20 days ago

📍 Canada

🧭 Full-Time

💸 65000.0 - 80000.0 CAD per year

🔍 Software and online education

At least 3 years of experience in a customer-facing, business development representative role.
At least 1 year of experience running full sales cycles, including closing the deal.
Proven track record in successful prospecting and quota attainment.
Strong ability to juggle multiple accounts and effectively prioritize leads.
Comfortable with outbound prospecting and making phone calls.
Team player with a customer-centric selling belief.

Own the sales process from prospecting to close.
Source new potential customers and understand their business needs.
Conduct product tours and presentations to showcase Thinkific’s solutions.
Identify and target potential clients through various lead generation methods.
Maintain pipeline hygiene and develop meaningful relationships.
Lead contract negotiations and handle objections.

Customer serviceNegotiationSales experienceLead GenerationCRM

Posted 20 days ago

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🔥 Account Executive, New Business

Posted 28 days ago

📍 Canada

🧭 Full-Time

💸 65000.0 - 80000.0 CAD per year

🔍 Online education software

At least 3 years of experience in a customer-facing, business development representative role focused on generating pipeline.
Minimum 1 year of experience running full sales cycles, including closing deals.
Proven track record of achieving quotas and outperforming targets.
Comfortable juggling multiple accounts and effectively prioritizing leads.
Data-driven approach with a willingness to learn and grow in the sales field.

Own the sales process from lead to close to acquire new customers and maximize revenue.
Understand client needs and challenges to position Thinkific’s solutions effectively.
Sourcing new potential customers and educating them on Thinkific's offerings.
Conduct product tours and presentations to showcase the value proposition.
Lead contract negotiations and ensure client satisfaction while meeting sales targets.

Business DevelopmentCustomer service

Posted 28 days ago

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🔥 Product Support Specialist (Distributed - Canada) Schedule: 12am - 8am PT/4am - 12pm AST

Posted about 2 months ago

📍 Canada

🧭 Full-Time

💸 55000 - 65000 CAD per year

🔍 Software

2+ years of experience in an online customer-facing role (ideally in SaaS).
Stellar verbal and written communication skills.
High degree of emotional intelligence for working with escalated customers.
Independent problem solver with a creative approach to finding solutions.
Experience troubleshooting software-related issues across common browsers.
Flexibility to help with rotating weekend and holiday coverage.
Eagerness to learn and grow through formal education and professional experience.

Handle the highest-value support inquiries via email, phone, and screen share.
Provide and model the best in class experience to customers and frontline Champion team.
Provide priority-level support to Thinkific Plus and Payments customers.
Handle escalations and urgent tickets quickly.
Identify, reproduce, and document bugs for the Technical Support team.
Help customers extract the most value from the product and support business success.
Identify potential churn risks and collaborate with internal teams.
Suggest and implement improvements to operations and processes.
Assist the frontline Champion team with training and documentation.

Communication SkillsAnalytical SkillsCollaborationProblem SolvingCustomer support

Posted about 2 months ago

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Thinkific

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