Launch Specialist (Distributed - Canada)

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Requirements:

• 4+ years of experience in account management, customer success, or implementation support.
• Independent problem solver with technical proficiency.
• Effective communication skills for interacting with technical and non-technical stakeholders.
• A great attitude and a team player committed to the success of others.
• Interest in learning and growing through new professional experiences.
• Basic understanding of HTML and CSS is a plus.
• Conversational knowledge of REST or GRAPHQL API documentation.
• Strong understanding of tech stack tools like email marketing, CRMs, and eCommerce platforms.
• Experience in education, learning management systems, or SaaS organizations is advantageous.

Responsibilities:

• Facilitate a smooth onboarding process by building a trusted partnership with customers.
• Guide clients on site setup and content migration, providing personalized recommendations.
• Solve technical questions related to API, SSO, Liquid Theme Customizations, automations, etc.
• Liaise with Sales and Customer Success Management teams for seamless transitions.
• Collect feedback and advocate for customer needs to Product Managers.
• Connect customers with Thinkific Experts and Partners for custom solutions.
• Project manage each client through their launch journey to achieve success metrics.
• Maintain high levels of customer satisfaction measured by NPS.