Launch Specialist (Distributed - Canada)

Posted 12 days agoViewed

💎 Seniority level: Middle, 4+ years

📍 Location: Canada

💸 Salary: 73100.0 - 91000.0 CAD per year

🔍 Industry: Software / Education Technology

🏢 Company: Thinkific👥 251-500💰 $22,000,000 over 4 years ago🫂 Last layoff almost 2 years agoInternet Education E-Learning E-Commerce SaaS Apps Mobile Apps Software

🗣️ Languages: English

⏳ Experience: 4+ years

🪄 Skills: GraphQLHTMLCSS

4+ years of experience in account management, customer success, or implementation support.
Independent problem solving skills and tech savvy.
Ability to communicate effectively with technical and non-technical individuals.
Desire for continuous learning and personal growth.
Basic understanding of HTML/CSS, conversational knowledge of APIs, and familiarity with tech stack tools is preferred.

Facilitate onboarding for Thinkific Plus customers, building partnerships and sharing best practices.
Resolve technical inquiries with support from engineering, covering API, SSO, and Liquid Theme Code.
Work with Sales and Customer Success teams for seamless transition and post-launch handover.
Gather feedback to advocate for customer needs in product development.
Connect clients with Thinkific experts for specific customizations.
Project manage clients' launch journey to meet success metrics.
Maintain high customer satisfaction levels and identify opportunities for platform expansion.