Apply📍 U.S.
🧭 Full-Time
💸 160000 - 240000 USD per year
🔍 Open source software
- 5+ years of B2B Enterprise SaaS customer success experience.
- 3+ years of relevant customer success management experience.
- Highly effective in both customer success and people management.
- Strong written and oral communication skills.
- Experience in a high-functioning customer success and sales organization that is rapidly scaling.
- Lead and manage a team of customer success managers to achieve and exceed NDR targets across our customer base.
- Work closely with sales leadership to create customer success strategy.
- Overseeing the execution of the CSM team’s tasks.
- Create and implement new processes to improve conversion and efficiency.
- Grow the careers and capabilities of individual contributors in the team.
- Provide continuous feedback and coaching to team members.
- Maintain high standards while recruiting new CSMs.
- Drive customer success initiatives across the entire sales organization.
LeadershipStrategyData engineeringCommunication SkillsCoaching
Posted 2024-11-09
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