CSM Manager

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Requirements:

• 5+ years of B2B Enterprise SaaS customer success experience.
• 3+ years of relevant customer success management experience.
• Highly effective in both customer success and people management.
• Strong written and oral communication skills.
• Experience in a high-functioning customer success and sales organization that is rapidly scaling.

Responsibilities:

• Lead and manage a team of customer success managers to achieve and exceed NDR targets across our customer base.
• Work closely with sales leadership to create customer success strategy.
• Overseeing the execution of the CSM team’s tasks.
• Create and implement new processes to improve conversion and efficiency.
• Grow the careers and capabilities of individual contributors in the team.
• Provide continuous feedback and coaching to team members.
• Maintain high standards while recruiting new CSMs.
• Drive customer success initiatives across the entire sales organization.