ApplyCSM Manager
Posted 3 months agoViewed
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💎 Seniority level: Manager, 5+ years of B2B Enterprise SaaS CS experience, 3+ years of relevant CS management
📍 Location: U.S.
💸 Salary: 160000 - 240000 USD per year
🔍 Industry: Open source software
🏢 Company: Dagster Labs👥 11-50💰 $33,000,000 Series B over 1 year agoCloud Data ServicesBig DataSoftware
🗣️ Languages: English
⏳ Experience: 5+ years of B2B Enterprise SaaS CS experience, 3+ years of relevant CS management
🪄 Skills: LeadershipStrategyData engineeringCommunication SkillsCoaching
Requirements:
- 5+ years of B2B Enterprise SaaS customer success experience.
- 3+ years of relevant customer success management experience.
- Highly effective in both customer success and people management.
- Strong written and oral communication skills.
- Experience in a high-functioning customer success and sales organization that is rapidly scaling.
Responsibilities:
- Lead and manage a team of customer success managers to achieve and exceed NDR targets across our customer base.
- Work closely with sales leadership to create customer success strategy.
- Overseeing the execution of the CSM team’s tasks.
- Create and implement new processes to improve conversion and efficiency.
- Grow the careers and capabilities of individual contributors in the team.
- Provide continuous feedback and coaching to team members.
- Maintain high standards while recruiting new CSMs.
- Drive customer success initiatives across the entire sales organization.
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