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Director of Customer Success

Posted about 15 hours agoViewed

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💎 Seniority level: Director, 10+ years

📍 Location: United States, Canada

🔍 Industry: EdTech SaaS

🏢 Company: MagicSchool AI

🗣️ Languages: English

⏳ Experience: 10+ years

🪄 Skills: Data AnalysisSalesforceCross-functional collaborationTeam managementCustomer SuccessSaaS

Requirements:
  • 10+ years in Customer Success within a tech SaaS environment
  • 5+ years managing CS teams
  • Strong Salesforce experience
  • Ability to run customer success operations at scale
Responsibilities:
  • Own customer success metrics and dashboards in Salesforce
  • Conduct 1:1s, team meetings, and performance reviews
  • Work closely with Sales, Product, and other departments
  • Recruit, onboard, and develop top talent
  • Continuously develop leadership skills
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