Associate Director of Customer Success, Scaled Accounts

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Requirements:

• Bachelor’s degree in Business Administration, Economics, Finance, or a related field; Master’s degree preferred.
• Minimum of 5 years in a leadership role within Customer Success or a related field.
• Exceptional leadership and team management abilities.
• Strong operational and strategic planning skills.
• Excellent communication, negotiation, and relationship-building skills.
• Proficiency in data-driven decision-making and customer success technology such as Looker and Salesforce.

Responsibilities:

• Lead, mentor, and develop a team of customer success managers.
• Establish clear team objectives and KPIs aligned with customer success goals.
• Develop strategies to improve customer satisfaction, retention, and revenue growth.
• Collaborate with cross-functional teams for seamless onboarding and value realization.
• Address complex client challenges and ensure successful onboarding experiences.
• Design and implement processes for scalable customer success services.
• Leverage data to monitor client health and identify engagement opportunities.