Onboarding Manager

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💎 Seniority level: Manager, 3+ years

📍 Location: United States, MST, PST

🔍 Industry: Medical Aesthetics

🏢 Company: Moxie👥 11-50💰 $2,700,000 Seed about 3 years agoInternet Fitness Wellness

🗣️ Languages: English

⏳ Experience: 3+ years

🪄 Skills: Project ManagementProject CoordinationProduct OperationsCross-functional Team LeadershipTableauBusiness OperationsREST APICommunication SkillsMicrosoft ExcelCustomer serviceMicrosoft OfficeRESTful APIsMentoringAttention to detailTime ManagementWritten communicationComplianceCoachingProblem-solving skillsMS OfficeAccount ManagementNegotiation skillsReportingTrainingActive listeningJSONClient relationship managementStrong communication skillsData entryRelationship managementSales experienceRisk ManagementTeam managementStakeholder managementProcess improvementTechnical supportCRMData modelingSoftware EngineeringData managementCustomer SuccessSaaS

Requirements:

3+ years of experience in implementation, onboarding or customer success roles
Proficient orchestrator with real delivery orientation
Strong service & coaching skills
Excitement for learning new technical tools and softwares commonly used in the tech industry
Extremely detail-oriented to follow playbooks properly and able to stay on track with 20+ onboardings at once.
Understand the balance of being patient and being a leader to our providers, ensuring they get through onboarding at the expected rate.

Responsibilities:

Enable the successful launch & opening of 20+ new MedSpa clients each month
Oversee the onboarding of each of your providers from the moment they sign with us until they are ready to be handed off to their success manager.
Own the overall relationship with your client portfolio from signing to handoff to the Provider Success Manager.
Review the Moxie onboarding stage with your clients to ensure they understand key milestones and correlating action items on how best to reach said milestones
Advise and guide our partners on navigating all steps, helping them stay on track and accountable
Act as the main point of contact for each nurse-entrepreneur up until pre-launch, after which partners will be fully transitioned to their Success Manager who will help them grow and manage their business.
Identify any risks and obstacles your clients are facing to ensure we stay ahead of client health to reduce churn risks
Collaborate with the team on monthly operational iterations to improve processes as we continue to navigate through high-growth stages. We want you to act as an owner and help us improve the way we operate within our team and cross-functionally.

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