Customer Onboarding Manager

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Requirements:

• 3-5 years of total experience with 2+ years of management in customer onboarding or related disciplines in a SaaS environment
• Proven track record of success in a quota-driven sales environment
• You must be results a driven, confident, and dynamic leader that can quickly make key decisions to adjust the organization to meet business needs
• Ability to effectively communicate across the organization while inspiring and motivating the team to perform at a high level
• Demonstrated success working with high volume metrics
• Experience in SaaS and ability to work in a fast-paced tech environment
• Excellent written, oral, presentation, and interpersonal communication skills
• Bachelor’s degree in a related discipline
• Experience evolving and optimizing people, processes, and tools
• Expertise in managing and overseeing large complicated accounts and projects
• Ability to effectively facilitate change from the executive level down
• Ability to effectively navigate and mediate conflict

Responsibilities:

• Manage a team of customer onboarding specialists and ensure they meet their quarterly goals
• Strategize internal bonuses and promos to meet revenue goals
• Actively inspect customer onboarding pipeline, monitor churn, and review onboarding calls to enforce process and talk tracks
• Identify opportunities for improvement within your customer onboarding team
• Identify launch blockers and collaborate cross-functionally to communicate blockers and identify solutions
• Strategize with customer onboarding leaders, RVPs, and Program Management to identify process gaps and improvements
• Partner with other managers and departments to resolve customer escalations
• Manage the end-to-end customer onboarding process and forecast launch
• Drive a culture of accountability while having fun in the process