Client Onboarding Manager

Posted 8 days agoViewed

💎 Seniority level: Manager, 3+ years

📍 Location: US, UK, EU

💸 Salary: 110000.0 - 130000.0 USD per year

🏢 Company: Firstbase👥 51-100💰 $50,000,000 Series B almost 3 years agoManagement Information Systems IT Management Software

🗣️ Languages: English

⏳ Experience: 3+ years

🪄 Skills: AWSLeadershipProject ManagementSQLProject CoordinationCross-functional Team LeadershipAPI testingAzureREST APICommunication SkillsCustomer serviceWritten communicationAccount ManagementTrainingTroubleshootingActive listeningClient relationship managementSales experienceStakeholder managementTechnical supportCustomer SuccessSaaS

Requirements:

3+ years of experience as an Engagement Manager, Implementation Consultant or Technical Account Manager
Proven experience as a hands-on Engagement Manager or similar role.
Strong technical background in software or IT and can quickly pick up technical knowledge in areas such as end user computing (Laptop configuration, MDM, imaging, compliance, Apple and Windows device management).
Excellent leadership and interpersonal skills.

Responsibilities:

Simultaneously manage the onboarding of multiple Enterprise Customers.
Manage the relationship between Firstbase and new clients throughout onboarding of the service. Ensure client satisfaction, successful project delivery, and transition to BAU working alongside the Firsstbase CSM to deliver long-term value from the partnership.
Collaborate with clients project teams and co-ordinate between internal teams to manage and deliver the scope of implementation activities including;
Demonstrate a strong grasp of the technical intricacies of projects, allowing you to take ownership and actively participate in the implementation process.
Assess the current onboarding model and evolve best practices and materials to deliver a quality client experience;
Lead and motivate internal cross-functional teams involved in client onboarding activities to meet project objectives and timely go-lives.
Maintain regular communication with clients, addressing their concerns, and providing updates on project progress.

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