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Implementation Consultant

Posted 9 days agoViewed

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💎 Seniority level: Middle, 5+ years

📍 Location: United States, Canada

🔍 Industry: SaaS

🏢 Company: Espresa👥 11-50💰 $23,000,000 Series A over 1 year agoHuman ResourcesSaaSAppsEmployee BenefitsEnterprise SoftwareEvent ManagementSoftware

🗣️ Languages: English

⏳ Experience: 5+ years

🪄 Skills: Project ManagementData AnalysisMicrosoft ExcelRESTful APIsTroubleshootingCustomer SuccessSaaS

Requirements:
  • 5+ years in implementation, onboarding, or similar roles
  • Proven ability to master enterprise SaaS product suite
  • Comfortable with HTTPS, APIs, FTP, CSV file handling
  • Proficient in Microsoft Excel with advanced functions
  • Proactive in identifying and resolving challenges
  • Exceptional written, oral, presentation, and interpersonal skills
  • Highly organized with experience managing multiple projects
Responsibilities:
  • Lead seamless onboarding and implementation processes
  • Define success criteria and provide tailored recommendations
  • Build and maintain strong relationships with stakeholders
  • Collaborate with Customer Success Managers
  • Provide expertise in tailoring solutions and resolving inquiries
  • Deliver client training sessions
  • Align Espresa’s Platform with customer strategies
  • Share technical experiences with peers
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