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Enrollment Specialist

Posted 9 days agoViewed

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💎 Seniority level: Junior, 2+ years

📍 Location: United States

💸 Salary: 43680.0 USD per year

🔍 Industry: Healthcare

🏢 Company: Boulder Care👥 51-100💰 $35,013,541 Series C 9 months agoTelehealthTherapeuticsMedicalHealth Care

🗣️ Languages: English

⏳ Experience: 2+ years

🪄 Skills: Communication SkillsAnalytical SkillsCollaborationMicrosoft ExcelProblem SolvingCustomer serviceAttention to detailOrganizational skillsWritten communicationMultitaskingMicrosoft Office SuiteExcellent communication skillsTeamworkEmpathyVerbal communicationActive listeningData entrySales experienceComputer skills

Requirements:
  • 2+ years of experience in a healthcare setting, with exposure to customer service, scheduling, referrals, patient support, billing, and health systems
  • Knowledge of terminology used in healthcare, especially addiction medicine
  • A passion for serving the needs of people with addiction and mental health challenges, using non-stigmatizing, non-judgmental person-first language
  • Understanding of health system enrollments and payor/ provider languages
  • Must be comfortable with technology and have experience with common business tools (such as Google suite, video meetings, and spreadsheets)
  • Exceptional written and verbal communication skills in a virtual setting
  • Self-driven and organized with meticulous attention to detail
  • Multitasks and follows through with little or no supervision
  • Team-focused and collaborative.
Responsibilities:
  • Support potential patients seeking Substance Use Disorder (SUD) care by answering questions about our services, checking eligibility and benefits, creating patient charts, scheduling initial visits, and making every caller feel welcome and supported
  • Navigate different insurances by communicating benefits & coverage to patients
  • Serve as a central communication hub for Boulder’s Care Team, providing administrative and scheduling support. Increase team efficiency by creatively managing schedules and filling gaps
  • Monitor incoming faxes, adding files to patient charts, checking and responding to voicemails, and communicating critical information to the team
  • Call patients for visit reminders, rescheduling, and other ad hoc needs
  • Share feedback with the Care Team on the most commonly asked questions, technical and scheduling issues, and reasons for non-enrollment
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