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Customer Support Specialist

Posted 5 days agoViewed

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💎 Seniority level: Experience in customer service

📍 Location: United States

💸 Salary: 25.0 USD per hour

🔍 Industry: Educational Technology

🏢 Company: Digication👥 1-50EducationHigher EducationEnterprise Software

🗣️ Languages: English

⏳ Experience: Experience in customer service

🪄 Skills: HTMLMicrosoft ExcelCustomer serviceDocumentationTechnical supportPowerPoint

Requirements:
  • Enthusiasm, energy, professionalism, and the ability to work remotely with a fast-paced cooperative team.
  • Experience in customer service and higher education preferred.
  • Experience with educational technology preferred.
  • Strong written communication skills required.
  • Strong critical thinking skills required.
  • Excellent customer service skills and presentation skills, both in-person and via web conference.
  • Strong prioritization, organizational, and project management skills.
  • Strong knowledge of Google Docs, Word, PowerPoint, and Microsoft Excel.
  • Basic HTML skills preferred.
  • Familiarity with Digication a major plus.
  • Familiarity with Zoom, Asana, Slack, and Zendesk a plus.
Responsibilities:
  • Respond to customer-generated tickets, calls, and emails with appropriate solutions.
  • Investigate and troubleshoot technical issues reported by customers.
  • Escalate urgent and complex issues to senior team members.
  • Assist with projects such as video editing, blogging, photo editing, documentation and training creation as projects arise and time allows.
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