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Account Director - Remote

Posted 25 days agoViewed

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💎 Seniority level: Director, Over 8 years

📍 Location: United States of America

💸 Salary: 110000.0 - 130000.0 USD per year

🔍 Industry: Customer service intensive environment

🏢 Company: WL_Careers

⏳ Experience: Over 8 years

🪄 Skills: LeadershipProject ManagementBusiness DevelopmentOperations ManagementFinancial ManagementStrategic ManagementMentoringNegotiationClient relationship managementBudgeting

Requirements:
  • A Bachelor’s degree or equivalent experience is required.
  • Over 8 years’ experience in customer service intensive environments.
  • Demonstrated record in developing operational solutions.
  • Experience in successfully delivering on client SLAs and building high performing teams.
  • Proven experience managing large teams and understanding multiple service lines.
  • At least one year of business development experience.
  • Minimum of five years of successful financial management.
Responsibilities:
  • Manage a portfolio of multiple accounts (2-7) with gross profit of least $300,000.
  • Lead, develop and empower client teams.
  • Ensure accounts meet and exceed client expectations.
  • Manage operations staff performance and establish development goals.
  • Oversee financial and contract management, including negotiating contract terms.
  • Maintain communication channels with clients and develop appropriate client relationships.
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