Remoote.app

Work from anywhere. Start here.

JobsFree resume builderCompaniesLog in
Apply

Sr. Customer Success Manager

Posted 13 days agoViewed

View full description

💎 Seniority level: Senior, At least 4 years

📍 Location: Raleigh, NC

🔍 Industry: Software

🏢 Company: Lucid Software👥 1001-5000💰 $500,000,000 Secondary Market over 3 years agoInternetInformation ServicesSaaSMobile AppsInformation TechnologyEnterprise SoftwareMobileCollaborationSoftware

🗣️ Languages: English

⏳ Experience: At least 4 years

🪄 Skills: Change ManagementCustomer Success

Requirements:
  • Bachelor's degree with strong academic performance.
  • At least 4 years of experience in CX, Consulting, or similar customer-facing roles.
  • Technical background or strong technical aptitude for Lucid Suite expertise.
  • Excellent organizational skills and ability to manage multiple priorities.
  • Strong written and verbal communication skills, including technical presentations.
  • Proficient in tools for managing customer relationships.
  • Demonstrated ability to work independently and lead initiatives.
  • Fluency in English.
Responsibilities:
  • Develop a strong understanding of the Lucid Suite and its integration into customer workflows.
  • Create strategies for continual adoption of the Lucid Suite.
  • Build relationships with key contacts across various organizational levels.
  • Partner with Professional Services to drive product adoption.
  • Manage a portfolio of accounts and prioritize engagement according to needs.
  • Conduct regular business reviews to ensure customer satisfaction.
  • Act as the primary contact for key customers.
  • Lead cross-functional initiatives for customer experience enhancement.
  • Collaborate with account teams to improve internal processes.
Apply

Related Jobs

Apply
🔥 Sr Customer Success Manager - Midwest
Posted 12 days ago

📍 Midwest

🧭 Full-Time

💸 125000.0 - 145000.0 USD per year

🔍 Data security, compliance, privacy, AI data management

🏢 Company: BigID👥 251-500💰 $60,000,000 Series E 9 months agoArtificial Intelligence (AI)Big DataRisk ManagementCyber SecuritySoftware

  • 5+ years in Customer Success managing a portfolio of large enterprise accounts.
  • Background in big data, privacy, data governance, or information security.
  • Proven experience working in the Midwest for at least 3 years.
  • Demonstrated ability to address customer needs with best practices.
  • Proven track record of driving adoption and renewal.
  • Deep understanding of recurring revenue business models.
  • Familiarity with on-premise and/or cloud data landscape.
  • Outstanding interpersonal communication and organizational skills.
  • Demonstrated analytical and problem-solving skills.
  • BS/BA degree.

  • Deploy standardized engagement models across customer assignments.
  • Promote best practices, playbooks, and processes for consistency and scalability.
  • Partner with customers to align BigID products with their objectives.
  • Develop and maintain relationships with key customer stakeholders.
  • Identify and mitigate risks related to contract entitlements.
  • Collaborate with internal teams to optimize client outcomes.

Cross-functional collaborationRisk ManagementData managementCustomer Success

Posted 12 days ago
Apply
Apply
🔥 Sr Customer Success Manager - Midwest
Posted 12 days ago

📍 Midwest

🧭 Full-Time

💸 170000.0 - 195000.0 USD per year

🔍 Data security, compliance, privacy, AI data management

  • 5+ years in Customer Success managing large enterprise accounts.
  • Background in big data, privacy, data governance, or information security.
  • Proven experience working in the Midwest for at least 3 years.
  • Demonstrated ability to address customer needs with best practices.
  • Track record of driving adoption and managing risks for renewals.
  • Deep understanding of value drivers in recurring revenue business models.
  • Familiarity with on-premise and/or cloud data landscapes.
  • Outstanding interpersonal communication and customer relationship skills.
  • Strong organization and multitasking abilities in a fast-paced environment.
  • Demonstrated analytical and problem-solving skills.
  • BS/BA degree.

  • Deploy standardized engagement models across customer assignments.
  • Promote best practices, playbooks, and processes for consistency and scalability.
  • Partner with customers to align BigID products with their objectives.
  • Develop and maintain relationships with key customer stakeholders.
  • Proactively identify and mitigate potential blockers related to customer contracts.
  • Collaborate across Customer Success and internal teams to optimize client outcomes.

Cross-functional collaborationData analyticsCustomer Success

Posted 12 days ago
Apply