Clinical Support Specialist

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Requirements:

• Passion for helping patients with physical, developmental, and intellectual disabilities.
• Engaging personality capable of connecting with individuals virtually.
• 3+ years of experience in a healthcare environment, preferably medical back office.
• Direct experience with DME is greatly preferred.
• Advanced knowledge of Medicare and state Medicaid coverages of DME and supplies.
• Certification as a Nursing Assistant, Medical Assistant, or Licensed Practical Nurse is a plus.
• Experience in delivering persuasive messaging and empathy.
• Expertise in phone etiquette and professional demeanor.
• Solution-oriented and creative problem solver.
• Ability to inspire a positive and collaborative workplace.
• Capability to work in a metric-driven environment and manage conflict resolution.

Responsibilities:

• Arrange and coordinate prescribed laboratory tests and diagnostic procedures.
• Support order, delivery, and receipt of DME/medical supplies as identified by the patient care team.
• Identify and schedule referrals with external medical providers, including specialty and home health care.
• Provide day-to-day support to the care team, including RNs, NPs, Pharmacists, and Social Workers.
• Coordinate visits with other CareBridge interdisciplinary care team members.
• Order diagnostics, labs, referrals, home health, and equipment and supplies accurately and timely.
• Maintain excellent punctuality and attendance during work hours.
• Manage large inbound and outbound inquiries, documenting all correspondences within systems.