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Clinical Support Specialist

Posted 2024-11-07

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💎 Seniority level: Entry, 1+ years in care coordination, 1+ years using a Chromebook and Google Workspace, 3+ years communicating directly with patients/members

📍 Location: Alabama, Arizona, Colorado, Florida, Georgia, Illinois, Indiana, Iowa, Kansas, Kentucky, Maine, Maryland, Massachusetts, Michigan, Minnesota, Missouri, Nevada, New Hampshire, New Mexico, North Carolina, Ohio, Oregon, Pennsylvania, Rhode Island, South Carolina, Tennessee, Texas, Utah, Vermont, Virginia, Washington, D.C.

💸 Salary: 22 USD per hour

🔍 Industry: Health insurance

🏢 Company: Oscar Health

🗣️ Languages: English, Spanish

⏳ Experience: 1+ years in care coordination, 1+ years using a Chromebook and Google Workspace, 3+ years communicating directly with patients/members

🪄 Skills: Communication SkillsAnalytical SkillsCollaborationProblem SolvingCustomer serviceAttention to detailOrganizational skillsTime ManagementWritten communicationMultitasking

Requirements:
  • 1+ years of experience with care coordination in a healthcare setting.
  • 1+ years of experience using a Chromebook and Google Workspace.
  • 3+ years of experience communicating directly with patients/members.
Responsibilities:
  • Support the care coordination of lower acuity members.
  • Field inbound phone calls for the Clinical Care Team.
  • Assist with obtaining care and necessary documentation from providers.
  • Use critical thinking to anticipate member needs.
  • Ensure compliance with HIPAA regulations.
  • Collaborate across departments to enhance member experience.
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